amp:home
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amp:home [2020/01/30 06:03] rsk [Abuse Manager Pro (WHMCS Module)] |
amp:home [2020/03/25 12:29] (current) rsk [Abuse Manager Pro (WHMCS Module)] |
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| ====== Abuse Manager Pro (WHMCS Module) ====== | ====== Abuse Manager Pro (WHMCS Module) ====== | ||
| - | <color # | + | <color # |
| Abuse Manager Pro (AMP) is a WHMCS addon module that helps admins with the daily chores linked to abuse reports, and turns their lives into a walk in the park! | Abuse Manager Pro (AMP) is a WHMCS addon module that helps admins with the daily chores linked to abuse reports, and turns their lives into a walk in the park! | ||
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| ===== Screen Shots ===== | ===== Screen Shots ===== | ||
| - | {{gallery>: | + | {{gallery>: |
| ===== Admin Features ===== | ===== Admin Features ===== | ||
| * Abuse Dashboard that shows you quick statistics and important information | * Abuse Dashboard that shows you quick statistics and important information | ||
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| * Quick links to client' | * Quick links to client' | ||
| * Ability to create a new abuse report using ajax to quickly select a customer, their product, and IP address | * Ability to create a new abuse report using ajax to quickly select a customer, their product, and IP address | ||
| + | * Ability for the admin to set a custom IP address or use one of the IPs assigned to the service when creating a report | ||
| * Ability to set the service in question to either not suspend, suspend immediately, | * Ability to set the service in question to either not suspend, suspend immediately, | ||
| * Ability to allow the client to unsuspend their service on their own | * Ability to allow the client to unsuspend their service on their own | ||
| - | * Ability to view, close, reopen, and delete - open and closed abuse reports | + | * Ability to view, edit, close, reopen, and delete - open and closed |
| - | * Ability to assign to client, and delete - queued abuse reports (from 3rd parties) | + | * Ability to view, and download attachments from open, closed and queued |
| + | * Ability to assign to client, and delete - queued abuse reports (from 3rd parties | ||
| * Ability to see suggestions on which customer and service the queued abuse report might belong to | * Ability to see suggestions on which customer and service the queued abuse report might belong to | ||
| + | * Ability to use the new magic import "use these values" | ||
| * Ability to see details of abuse report from within an abuse report | * Ability to see details of abuse report from within an abuse report | ||
| * Ability to start a conversation with the client from within open abuse reports | * Ability to start a conversation with the client from within open abuse reports | ||
| * Ability to see a read-only abuse report, when an abuse report is closed | * Ability to see a read-only abuse report, when an abuse report is closed | ||
| - | * Ability to see the imported email body or abuse report from 3rd parties from within queued abuse reports | + | * Ability to see the imported email body with attachments |
| * Ability to lock down client area if a customer has any open abuse reports | * Ability to lock down client area if a customer has any open abuse reports | ||
| * Ability to set a maximum amount of open abuse reports before a customer is flagged on admin side | * Ability to set a maximum amount of open abuse reports before a customer is flagged on admin side | ||
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| * Ability to lift the automatic suspension, before the service is suspended from within an open abuse report | * Ability to lift the automatic suspension, before the service is suspended from within an open abuse report | ||
| * Ability to create as many different abuse categories as you see fit | * Ability to create as many different abuse categories as you see fit | ||
| + | * Ability to rename links in WHMCS navbar | ||
| + | * Ability to reroute/ | ||
| + | * Admin notifications on 3rd party queued abuse reports | ||
| * Multiple staff can work on the same abuse report | * Multiple staff can work on the same abuse report | ||
| * reCaptcha Support | * reCaptcha Support | ||
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| ===== Customer Features ===== | ===== Customer Features ===== | ||
| * Resolution Center link in top navigation bar (automatically shown), which shows a customer all their abuse reports - open and closed, with the ability to view both | * Resolution Center link in top navigation bar (automatically shown), which shows a customer all their abuse reports - open and closed, with the ability to view both | ||
| + | * Added 'last reply by' & ' | ||
| * Report details show vital information to the customer, including the service in question, the IP, date of incident, the category of the abuse report, as well as the abuse report it self. | * Report details show vital information to the customer, including the service in question, the IP, date of incident, the category of the abuse report, as well as the abuse report it self. | ||
| * Ability to view a read-only abuse report if an abuse report is set as closed | * Ability to view a read-only abuse report if an abuse report is set as closed | ||
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| * (Optional) To enable the WHMCS' | * (Optional) To enable the WHMCS' | ||
| * (Optional) [[amp: | * (Optional) [[amp: | ||
| + | * (Optional / Advanced) [[amp: | ||
| ===== Upgrade Guide ===== | ===== Upgrade Guide ===== | ||
| Line 91: | Line 99: | ||
| ^ Issue ^ Resolution ^ | ^ Issue ^ Resolution ^ | ||
| | Emails are imported twice when using PHP_IMAP Fetch | This usually happens when there is more than one cron entry, and can be fixed by keeping the main/ | | Emails are imported twice when using PHP_IMAP Fetch | This usually happens when there is more than one cron entry, and can be fixed by keeping the main/ | ||
| + | | [WHMCS Application] ERROR: Error: Call to undefined function imap_open() | This usually happens when ' | ||
| ===== Changelog ===== | ===== Changelog ===== | ||
| A Changelog will be posted on the page linked [[https:// | A Changelog will be posted on the page linked [[https:// | ||
amp/home.1580360626.txt.gz · Last modified: 2020/01/30 06:03 by rsk
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