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amp:home [2020/01/29 10:19] rsk [Abuse Manager Pro (WHMCS Module)] |
amp:home [2020/03/25 12:29] (current) rsk [Abuse Manager Pro (WHMCS Module)] |
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| ====== Abuse Manager Pro (WHMCS Module) ====== | ====== Abuse Manager Pro (WHMCS Module) ====== | ||
| - | <color # | + | <color # |
| Abuse Manager Pro (AMP) is a WHMCS addon module that helps admins with the daily chores linked to abuse reports, and turns their lives into a walk in the park! | Abuse Manager Pro (AMP) is a WHMCS addon module that helps admins with the daily chores linked to abuse reports, and turns their lives into a walk in the park! | ||
| - | Although many people use support tickets, that method requires a lot of work and many different strategies to help define an inefficient process for admins - this method can never be relied on. With AMP, everything is within the module, and there is no need to use multiple pages, external applications, | + | Although many people use support tickets, that method requires a lot of work and many different strategies to help define an inefficient process for admins - that method can never be relied on. With AMP, everything is within the module, and there is no need to use multiple pages, external applications, |
| - | The system allows you to receive abuse reports from 3rd parties, either by emails (using a fetching technique by PHP_IMAP) or by enabling a public facing abuse reporting page. As well as that, you can create abuse reports of your own. | + | The system allows you to receive abuse reports from 3rd parties, either by emails (using a fetching technique by PHP_IMAP |
| When an abuse report is submitted by 3rd parties (public facing page or via the email address that is to be fetched), it goes into a queue and awaits your moderation. This allows you to vet the abuse report, and when you are satisfied, you can assign it to a customer. Queued abuse reports also try to help you by showing you which customer and service the abuse report could be linked to. | When an abuse report is submitted by 3rd parties (public facing page or via the email address that is to be fetched), it goes into a queue and awaits your moderation. This allows you to vet the abuse report, and when you are satisfied, you can assign it to a customer. Queued abuse reports also try to help you by showing you which customer and service the abuse report could be linked to. | ||
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| ===== Screen Shots ===== | ===== Screen Shots ===== | ||
| - | {{gallery>: | + | {{gallery>: |
| ===== Admin Features ===== | ===== Admin Features ===== | ||
| * Abuse Dashboard that shows you quick statistics and important information | * Abuse Dashboard that shows you quick statistics and important information | ||
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| * Quick links to client' | * Quick links to client' | ||
| * Ability to create a new abuse report using ajax to quickly select a customer, their product, and IP address | * Ability to create a new abuse report using ajax to quickly select a customer, their product, and IP address | ||
| + | * Ability for the admin to set a custom IP address or use one of the IPs assigned to the service when creating a report | ||
| * Ability to set the service in question to either not suspend, suspend immediately, | * Ability to set the service in question to either not suspend, suspend immediately, | ||
| * Ability to allow the client to unsuspend their service on their own | * Ability to allow the client to unsuspend their service on their own | ||
| - | * Ability to view, close, reopen, and delete - open and closed abuse reports | + | * Ability to view, edit, close, reopen, and delete - open and closed |
| - | * Ability to assign to client, and delete - queued abuse reports (from 3rd parties) | + | * Ability to view, and download attachments from open, closed and queued |
| + | * Ability to assign to client, and delete - queued abuse reports (from 3rd parties | ||
| * Ability to see suggestions on which customer and service the queued abuse report might belong to | * Ability to see suggestions on which customer and service the queued abuse report might belong to | ||
| + | * Ability to use the new magic import "use these values" | ||
| * Ability to see details of abuse report from within an abuse report | * Ability to see details of abuse report from within an abuse report | ||
| * Ability to start a conversation with the client from within open abuse reports | * Ability to start a conversation with the client from within open abuse reports | ||
| * Ability to see a read-only abuse report, when an abuse report is closed | * Ability to see a read-only abuse report, when an abuse report is closed | ||
| - | * Ability to see the imported email body or abuse report from 3rd parties from within queued abuse reports | + | * Ability to see the imported email body with attachments |
| * Ability to lock down client area if a customer has any open abuse reports | * Ability to lock down client area if a customer has any open abuse reports | ||
| * Ability to set a maximum amount of open abuse reports before a customer is flagged on admin side | * Ability to set a maximum amount of open abuse reports before a customer is flagged on admin side | ||
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| * Ability to lift the automatic suspension, before the service is suspended from within an open abuse report | * Ability to lift the automatic suspension, before the service is suspended from within an open abuse report | ||
| * Ability to create as many different abuse categories as you see fit | * Ability to create as many different abuse categories as you see fit | ||
| + | * Ability to rename links in WHMCS navbar | ||
| + | * Ability to reroute/ | ||
| + | * Admin notifications on 3rd party queued abuse reports | ||
| * Multiple staff can work on the same abuse report | * Multiple staff can work on the same abuse report | ||
| * reCaptcha Support | * reCaptcha Support | ||
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| ===== Customer Features ===== | ===== Customer Features ===== | ||
| * Resolution Center link in top navigation bar (automatically shown), which shows a customer all their abuse reports - open and closed, with the ability to view both | * Resolution Center link in top navigation bar (automatically shown), which shows a customer all their abuse reports - open and closed, with the ability to view both | ||
| + | * Added 'last reply by' & ' | ||
| * Report details show vital information to the customer, including the service in question, the IP, date of incident, the category of the abuse report, as well as the abuse report it self. | * Report details show vital information to the customer, including the service in question, the IP, date of incident, the category of the abuse report, as well as the abuse report it self. | ||
| * Ability to view a read-only abuse report if an abuse report is set as closed | * Ability to view a read-only abuse report if an abuse report is set as closed | ||
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| ===== Requirements ===== | ===== Requirements ===== | ||
| - | To be able to make use of abuse manager pro, you have to make sure that the following requirements are fulfilled: | + | To be able to make use of Abuse Manager Pro, you have to make sure that the following requirements are fulfilled: |
| - | * Latest Ioncube | + | * Latest Ioncube |
| * Non strict firewall (to perform software license checks) | * Non strict firewall (to perform software license checks) | ||
| * Latest version of WHMCS | * Latest version of WHMCS | ||
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| ===== Quick Setup Guide ===== | ===== Quick Setup Guide ===== | ||
| - | * Purchase | + | * Purchase the script, and get a license code |
| - | * download | + | * Download |
| - | * Unzip the .zip file and place the contents into whmcs' | + | * Unzip the .zip file and place the contents into the WHMCS directory |
| - | * Then login to the admin side of WHMCS, and go to Setup > Addon Modules | + | * Login to the admin side of WHMCS, and go to Setup > Addon Modules |
| * Activate Abuse Manager Pro (AMP), then click on configure | * Activate Abuse Manager Pro (AMP), then click on configure | ||
| * Enter your license key, and fill the settings according to your choices and press save | * Enter your license key, and fill the settings according to your choices and press save | ||
| * Remember to give administrators access by ticking the check boxes respectively in access control | * Remember to give administrators access by ticking the check boxes respectively in access control | ||
| - | | + | * To fetch mail automatically, simply put the mail server hostname and port (i.e. mail.domain.com: |
| - | | + | * (Optional) To enable the WHMCS' |
| - | * [**Only for versions prior to WHMCS 7. If you are running WHMCS 7 you should have your main WHMCS cron only - auto suspend will work automatically!**]To enable the auto suspend feature, go to cPanel | + | * (Optional) |
| - | * (optional) To enable the WHMCS' | + | * (Optional |
| - | * [[amp: | + | |
| ===== Upgrade Guide ===== | ===== Upgrade Guide ===== | ||
| If you are upgrading from an older version of the script, after you upload the new files, you have to visit the Admin side of the module (Usually at http:// | If you are upgrading from an older version of the script, after you upload the new files, you have to visit the Admin side of the module (Usually at http:// | ||
| + | |||
| + | ===== Common Issues ===== | ||
| + | |||
| + | ^ Issue ^ Resolution ^ | ||
| + | | Emails are imported twice when using PHP_IMAP Fetch | This usually happens when there is more than one cron entry, and can be fixed by keeping the main/ | ||
| + | | [WHMCS Application] ERROR: Error: Call to undefined function imap_open() | This usually happens when ' | ||
| ===== Changelog ===== | ===== Changelog ===== | ||
| A Changelog will be posted on the page linked [[https:// | A Changelog will be posted on the page linked [[https:// | ||
amp/home.1580289559.txt.gz · Last modified: 2020/01/29 10:19 by rsk
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